Privacy Policy Last update 1 month ago

Privacy Policy


Welcome to Ehteraf . We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you of our freelancer marketplace platform.


2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, payment details, and profile information.
  • Freelancer and Client Data: Work history, project details, portfolio, ratings, and reviews.
  • Technical Information: IP address, device information, browser type, and cookies.
  • Communication Data: Messages exchanged on our platform.


3. How We Use Your Information

We use your information to:

  • Provide and improve our services.
  • Facilitate communication between freelancers and clients.
  • Process payments and ensure security.
  • Comply with legal requirements.


4. Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Clients and freelancers to facilitate project agreements.
  • Payment processors for secure transactions.
  • Legal authorities if required by law.
  • Third-party service providers who assist in platform operations.


5. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, or loss.


6. Cookies and Tracking Technologies

We use cookies to improve your experience. You can manage cookie preferences through your browser settings.


7. Your Rights

You have the right to:

  • Access, update, or delete your personal data.
  • Opt-out of marketing communications.
  • Request data portability.


8. Refund Policy

We aim to ensure a smooth experience for both freelancers and clients. Our refund policy is as follows:


  • Refunds are only issued in cases of non-delivery, substandard work that does not meet agreed-upon criteria, or technical errors caused by our platform.
  • Disputes between freelancers and clients must go through our resolution process before a refund is considered.
  • Approved refunds will be processed within 7 business days and returned to the original payment method.
  • Certain service fees may be non-refundable.


9. Changes to This Policy

We may update this policy periodically. Changes will be posted with an updated effective date.


10. Contact Us

For questions regarding this Privacy Policy, contact us at info@ehteraf.net.